Access Canberra moves services online to cut need for visits

Ian Bushnell 7 April 2020
Access Canberra centre at Woden

The Access Canberra centre at Woden: no need to visit now for most services. Photo: ACT Government.

All Access Canberra services, except new ACT driver licence applications, are now available online and over the phone so customers do not need to attend its offices during the COVID-19 emergency.

Also commencing yesterday (6 April), Access Canberra has established a dedicated quiet period at service centres between 9:00 am and 11:00 am for vulnerable Canberrans and those with English as a second language, who may not have access to online services or who need assistance.

It has even arranged for home delivery of vehicle number plates.

However, all driver licence assessments have been suspended; driving examiners will contact anyone who has an assessment booked.

All Access Canberra Service Centres in Woden, Tuggeranong, Belconnen and Gungahlin will remain open from 9:00 am to 4:00 pm Monday to Friday, but Canberrans are urged to call ahead if they need to attend in person.

Access Canberra Executive Branch Manager, Engagement and COVID-19 Response Emily Springett said Canberrans could complete all their transactions on the Access Canberra website or by calling on 13 22 81.

“Access Canberra has revised its service delivery model in response to COVID-19 to make it as easy as possible for Canberrans to access our services,” Ms Springett said.

“Unless you are applying for a brand-new ACT driver licence, you can do everything over the phone. We have even set up a number plate delivery service and will deliver the new plates to your home.

“Our message to the Canberra community is please go online to complete your transaction or call us on 13 22 81 for assistance. If you still need to visit a Service Centre, please call this number and arrange a time to visit.”

To see the full range of more than 450 services and transactions available online, visit act.gov.au/accessCBR.


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