If you’ve ever faced a plumbing disaster that needs to be fixed urgently before it causes costly damage, you’ll understand the value of a professional emergency plumber.
Plumbing emergencies, such as overflowing toilets, blocked pipes, or hot water issues, can strike at any time and when it’s least convenient so you’ll want to act quickly. While not all plumbing firms are available for emergencies 24 hours a day, 7 days a week, those that are should be able to solve your problem and remove your stress.
In this article, we’ll outline the qualities to consider when choosing an emergency plumber, and share where to find the best in Canberra.
What makes a great emergency plumber?
Even though fixing your plumbing emergency quickly is a priority, you’ll not want to make hasty decisions about which plumber to use. The first one you find online might not be the best plumber for you.
It can be helpful to keep the following in mind when choosing an emergency plumber.
- Responsive and reliable. You’ll want an emergency plumber who can get to you quick sharp and when they say they will. Emergency plumbers can be super busy so if the one you call isn’t available asap, try another.
- Appropriate licenses and insurances. In the ACT, all plumbers must be licensed and meet eligibility requirements (such as having completed a relevant qualification). Double check that your emergency plumber is licensed and has public and products liability insurance.
- Highly experienced. Experienced plumbers have seen it all and are more likely to get your plumbing problem under control much faster than someone just starting out. Check for a proven track record of success.
- Transparent pricing. Emergency tradespeople in any industry can charge more for emergency services, including plumbers. Your plumber should be upfront about how much things will cost. Quotes and invoices should be transparent, with no unexpected fees or charges.
- Guaranteed work. Make sure your emergency plumber guarantees their work and will return to fix additional issues related to their repair, should these occur.
Important essentials to check before engaging a plumber
Master Plumbers ACT recommends you conduct these checks before engaging a plumber. They’re easy and only take five minutes. They’ll ensure you don’t engage a dodgy plumber.
- Check that the plumber has a registered business by checking they’re registered through the Australian Business Registration website.
- Check that the plumber is registered on the Access Canberra List of Licensed Plumbers. If you can’t find their name, they’re probably not licensed.
- Check the plumber’s website and advertising. Make sure their ABN and license number are posted and check if they have Public Liability Insurance. Also check if they hold a membership in a reputable industry association such as Master Plumbers ACT. If they don’t have a website or don’t have this information on their site, it’s likely best to move on.
- Ask the plumber you choose to bring proof of their Public Liability Insurance when they arrive on site.
The best emergency plumbers in Canberra
RiotACT’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook and maintaining a minimum average of 4/5 stars on Google.
As a national 2019 Telstra Business Award winner, Water Tight Canberra delivers quality emergency plumbing services in the ACT and region. Its team is available for all plumbing emergencies 24 hours a day, 7 days a week.
Water Tight Canberra has the skills, equipment and ability to get the job repaired and cleaned up as soon as possible.
Allan Baxter wrote on Google, “I arrived at my townhouse on a Friday afternoon at about 1:30 after a week away to find that the hot water service had sprung a leak during my absence. I called Water Tight and Tom was here within an hour. After an inspection and quotation Tom undertook to replace the hot water service that day and did so with two other members of staff. I was very favourably impressed with the prompt and efficient service. I would recommend Water Tight to anyone with an urgent plumbing problem.”
ACT licensed plumber: 2017441. Member of Master Plumbers ACT.
O’Neill & Brown Plumbing Service (ONBPS) has technicians located across Canberra with fully stocked vans. Its emergency plumbing services are highly responsive as a result. ONBPS after-hour technicians will try to diagnose and solve the problem over the phone. If they can’t they’ll arrive quick sharp, 24/7.
ONBPS specialises in all types of plumbing services, including fixing hot water systems, unblocking drains or sewers, and or installing new plumbing as part of renovations.
Founded in Queanbeyan more than 50 years ago, ONBPS plumbers offer a comprehensive range of general and preventative plumbing services, always aiming to minimise running costs and extend the life of waterworks for long-lasting, safe, functional plumbing. The team is qualified to deal with potentially dangerous gas leaks, and service gas connections and appliances.
ONBPS works to high standards to meet customer standards. All plumbers are employed direct by the company – ONBPS doesn’t hire contractors. ONBPS plumbers are strong on quality workmanship and use high-quality, genuine parts and products that last. All jobs are photographed to ensure work meets stringent quality requirements.
ONBPS conducts extensive employee training so plumbers are up-to-date on the latest techniques and trained to treat customer homes as their own.
Most business comes from referrals. Customers appreciate regular communication, how work is explained before it begins, and that plumbers keep work sites neat and tidy.
Al CaChino wrote on Google, “Bloody great service! Guys were friendly and very knowledgeable. After numerous plumbers coming out to try and fix my blocked pipes these blokes came out, gave me the right advice, got the job done and walked me through the process. Well done fellas! Great work! Will definitely be using you again!”
ACT licensed plumber: 2005108. Member of Master Plumbers ACT.
MSJ Plumbing Group is available 24 hours, 7 days a week and responds to most residential and commercial calls within 3 hours. This family owned and operated company has more than 30 years of fixing and fitting plumbing and gas in Canberra and surrounding region.
Transparent, upfront fixed prices are provided. Work and materials are guaranteed. All tradesmen are fully licensed, qualified and certified.
Plumbing services include blocked drains sewer and stormwater, high pressure water jetting, hot water systems, burst pipes and water leaks, water drainage and piping, as well as bathroom and kitchen renovation plumbing. With blocked drains or sewerage lines, CCTV inspections pinpoint the cause and location of a blockage and address the solution quickly.
Vanessa Vanderzwart wrote on Google, “Highly recommend. Was super happy with the fast service and affordability compared to other local businesses. Will be using again in the future!”
ACT Licensed Plumber: 2013104. Member of Master Plumbers ACT.
Jet Blast Plumbing provides 24-hour emergency services, 7 days a week. This family owned and run business has more than 25 years of experience. Jet Blast Plumbing provides upfront pricing and quick response times, no matter what time of day or night.
No job is too big or too small for Jet Blast Plumbing. Experienced, qualified and fully licensed plumbers assist with blocked drains and toilets, gas fitting, leaking taps and toilets, burst pipes, hot water repairs and installation, and all emergency plumbing services. Equipped with a high-pressure water jetter and CCTV drain camera, plumbing problems are diagnosed and rectified in no time.
As Angie Marlow wrote on Google, “Tony was fantastic. He came over in half an hour and cleared our blocked drains with the pressure hose. He was the cheapest quote with no hidden extras. I recommend him highly. He’s also a lovely guy.”
ACT Licensed Plumber: 2018299.
The Tap Doctor offers a 24 hour, 7 days a week emergency phone line for plumbing disasters. This plumbing company has been working in the ACT and surrounding regions for more than 28 years.
Kathryn Willis wrote on Google, “I had Mark come by today to repair our leaking toilet. I was very impressed by the overall service … I will recommend Tap Doctor to anyone in need of a reliable, well priced plumber.”
With 24/7 availability, Canberra Hot Water and Plumbing can fix any emergency plumbing issue, including blocked drains, burst pipes, leaking toilets and hot water systems. A plumber can usually be on site within an hour.
Member of Master Plumbers ACT.
Garth Edwards wrote on Google, “Canberra Hot Water and Plumbing promptly attended to a blocked drain, resolved it at a reasonable price and have excellent customer service – would highly recommend!”
Eveready Plumbing’s 24-hour emergency service is fast and efficient, and available throughout the Canberra region. A written guarantee is provided for every job and all work is performed to high standards.
Member of Master Plumbers ACT.
Satisfied customer Chez Kaz wrote on Google, “Our sewer blocked up on the first day of a four-day public holiday weekend … to our horror! We called these guys, they arrived within an hour or so, efficiently solved the problem, and charged a reasonable fee.”
If you’re looking for more information on plumbing services in Canberra, check out our other articles on the best plumbers, including the best plumbers in Belconnen and Tuggeranong, the best blocked drain plumbers, the best commercial plumbers, the best toilet repair specialists, the best hot water systems repairers and the best gas fitters in Canberra.
Your experience with emergency plumbers in Canberra
Thanks to our commenters who have provided insightful feedback. If you believe we have got it wrong, please let us know.
Have you had experience with any of the emergency plumbers listed above? If so, share your feedback in the comments below.