28 January 2011

Canberrans prefer Bpay

| johnboy
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Chief Minister Stanhope is letting the world know how busy Canberra Connect has been in the last year with 6.6 million contacts logged at a rate of 18,000 a day.

But this is the bit that interested me:

“Over $210 million of bills were paid using BPAY, up from $198 million in 2009, which means that BPAY is by far the preferred payment method for the Canberra community.”

Canberra Connect also collected in excess of $337 million in revenue through the eLockbox payment channel which supports business to government payments, such as payroll tax.”

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anonymoose said :

I’d never even heard of bpay until this post.

I guess you haven’t looked at the payment options on the bottom of a bill for a few decades?

The problem with these sorts of automated payments, is that if you make a payment and it gets lost somewhere before its applied to your bill, good luck sorting it out. At least if you pay at a post office or shopfront, you get given a paper receipt (or even your documents, on-the-spot).

If you dont think the problems with money going missing can happen to you, ask any NAB customer how much they trust computerised banking after the bank lost payments for over 200k customers.

I use Bpay for most of my bills. Small businesses who don’t offer it are in fact a hassle.

sexynotsmart10:57 pm 29 Jan 11

screaming banshee said :

18,000 per day or EVERY Canberra resident calling canberra connect EVERY 20 DAYS!

I call bullshit!!

Remember there’s a whole bunch of business-y transactions handled through Canberra Connect.

Every time a used car salesdude buys a car at Pickles, there’s the transfer of ownership, registration and insurance. And the same when the vehicle is sold by them.

You get the idea. I could go on. And I will!

Every time a plumber sacks an apprentice and gets a new one, an architect rolls in from Sydney to get their own nameplate, an 18 year old learns how to pull a pint, a developer tweaks a plan to wring more profit from a subdivision, someone needs a birth certificate… jeepers, now I’m even boring me.

The figure probably includes complaints. I reckon canberraConnect would get a fair few of those. But not from me. They’ve always done a bang-up job when I’ve dealt with them.

wow, i use bpay all the time when my pay rolls in each month. All the details are saved in my online banking and i just adjust the amount to match the bill. Had too many issues with things like direct debit where if the bill was exceptionally large you got no warning and the amount was deducted at a bad time of the month.

so Bpay is great and paying online with a CC or even paypal works for me. I can’t understand those people who queue in the post office to pay bills!! Annoys me too when i want to pick up a parcel, from paying online 🙂

So an increase of about 6%. My parking fees went up 40% in that period. Sounds like usage is going backwards in real terms.

I wonder how the figure would be affected if they tried something out of the box like actually having a shopfront in Civic.

screaming banshee8:34 pm 28 Jan 11

18,000 per day or EVERY Canberra resident calling canberra connect EVERY 20 DAYS!

I call bullshit!!

far_northact6:50 pm 28 Jan 11

anonymoose said :

I’d never even heard of bpay until this post.


I’d never even heard of bpay until this post.

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