30 March 2009

Sizzle Bento Blast

| go3zone
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I have always been a loyal and devoted customer of Sizzle Bento and adore sushi until my recent experience at their Garema Place store turned me off it completely.

I bought something to eat at the Sizzle Bento store in Garema Place and went to pay for my bill and the manager who works there started yelling at me and accusing me of being in there about three months ago and short changing her after getting very drunk!

Obviously, I was very upset and embarassed about this because not only was she clearly mistaken but she was abusing me and yelling at me in front of all the other customers.

I know she was mistaken because she accussed me of being in there with a child and I don’t have a child and nor do I ever look after any children. Not only that, but I do not drink and up until about a month ago I was living in Sydney and until this horrible experience I had not eaten in Sizzle Bento in Canberra for years!

When I tried to explain all this to the manager she dismissed me in a very hostile tone of voice and still refused to give me my money back. I would strongly advise anyone considering eating at Sizzle Bento to reconsider their options now at the risk of being put through the same thing I was!

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If it was the same ‘lady’ who gave me similar grief, I have been advised she IS the main person to contact / make the complaint to.

go3? I fully understand your situation, but don’t are you sure you understood her correctly? I’ve been going there for a few years and as others have, I’ve noticed her English is not fluent. Did this happen in the last week by any chance? I was there eating at the booth in front of the counter and I saw the incident, but I never heard her mention anything about a child. I’ve never had any bad experiences there and I can’t imagine anyone having a bad experience unless there was something wrong with the customer as she is such a lovely lady! I hope this issue is resolved in the best way for both parties.

The OP should have just taken some furniture instead of change.

I was short changed there about 18 months / two years ago. The lady at the till assured me she did not check or appropiately place notes handed over for reference – which I recognised as rediculous cash business practice and my fault for trusting the silly food outlet rabid manager. Never been back, never intend to be back there either. Upside – with many previous enjoyable meals there I never suffered crook food at Sizzle Bento Civic. Thank our lucky starts we don’t live in her country of origin.

I was short changed there about years ago. The lady at the till assured me she did not check or appropiately place notes handed over for reference – which I immediately recognised as rediculous cash business practice and my fault for trusting a silly food outlet rabid manager. Never been back, never intend to be back there either. Upside – I never suffered untoward food handling probs (crook food) at Sizzle Bento Civic.

are these the only other possible scenarios you can imagine? really…

How? Would you bash her? Stand there and scream in her face making a big spectacle of yourself?

Tough!

Don’t sweat it g3, she was way out of line and you have every right to be pissed off. I think you showed remarkable restraint, if it was me, things would have been very different.

For argument’s sake, lets say I was some “drunk” that could not remember being in there. First of all, I do not drink. Secondly, I from Sydney and aside from the past two weeks in which I have been on holiday, I haven’t been to Canberra for over 6 months. Thirdly, I did not even know Sizzle Bento sold alcohol!

In addition, even if I was some “drunk” who short changed someone, then that person should have dealt with it appropriately at the time when it allegedly happened and not three months later. This would have overcome the whole problem of mistaken identity and would have been much more professional.

Oh, please! Unprofessional behaviour in the extreme!

The lady who works there has an exceptional memory, and where I can understand it was embarassing for you, the simplest explanation is that either there is someone who looks very similar to you – or, your a drunk who short changed her, have been caught out, were embarrased about it, and felt like trying to ruin her reputation.

At this stage, given my experiences with her I’m leaning towards the latter.

I’ve never even been there … and I’d be pretty concerned that she might remember me too!

dosomethinguseful3:46 pm 30 Mar 09

George said :

I’ve been to Sizzle Bento many times and the management and staff are always very friendly and the food and service great.

Same. She always seems to remember me too.

I’ve been to Sizzle Bento many times and the management and staff are always very friendly and the food and service great.

There is a lovely restaurant across the road as an alternative to the pretentious Sizzle Bento- “Chicken Gourmet”. Book early to avoid disappointment.

Not only that, but it would have been exceedingly embarrasssing and unpleasant for all the other customers there trying to enjoy a nice relaxing lunch. Nice ambience that does not make ….

Woody Mann-Caruso1:38 pm 30 Mar 09

That woman has an awesome memory. It must have been you!

In all seriousness, she does. We’ve been going to SB since it was a hole in the wall back in ’96. Doesn’t matter how long between visits (a bit over a year once) she remembers me, my wife and our kids. We get free miso soup and tea!

Not saying it was you (I’ll state for the record I think it wasn’t), just saying the guy who did rip her off may be your doppleganger.

eyeLikeCarrots11:22 am 30 Mar 09

Two things:

1 – Take a review from anon on the Internet with grain of salt. Be prepared to give a business a try if you really want to.

2 – (Its already been pointed out) – If you get shitty service or verbal abuse from a business, they’ll never any of your money every again (And quite possibly some of your RL friends).

Personally, much respect to the OP, I would’ve given the owner an absolute pasting and then called the Police and reported her for failing to give you the correct change.

This woman sounds bat shit insane, I might go in there and see if I can get her fired up ?

Me: “Hi I was in here a few months ago, your terrible food made me ill and I didn’t ge the right change!”

Bat Shit Insane Woman: “AAAAARRRRGGGGGHHHHHHHH KAMAKAZIE”

Post #14 +2

Bells said :

Definitely not the place to go anymore. The sushi place near Supabarn is the best for a quick lunch. Iori for a good sit down lunch or dinner, but the place near supabarn is fantastic!

Agreed. I wish that they have more seating room though but the awesome sushi makes up for it. This franchise is also at DFO in Fyshwick.

VYBerlinaV8_the_one_they_all_copy11:12 am 30 Mar 09

Post #14 +1.

Don’t come the raw prawn

Certainly if the manager of a shop is abusing customers, and hanging onto money she’s not entitled to, this should be reported to whoever runs the business. It’s a bit much.

Spam Box say – “a quick email to headquarters leads to enlightenment” |-)

A Noisy Noise Annoys An Oyster said :

No soup for you!

rolfmao

Thanks for everybody’s comments on this matter – its very refreshing to know that the members of Canberra community are prepared to take a stand against business owner’s who abuse thier customers.

And to answer the question – not only did she refuse to give me my money back but would not even give me my change because she said I owed her money from last time I allegedly in there! I didn’t even know sizzle bento sold alcohol! However, I don’t care about the money so much as how embarassed and upset I was. I was having a peaceful lunch all to myself, enjoying my weekend and she left me completely shaken up. Even if I had been the person she thought I was – and I most certainly wasn’t – she could have been nicer about it. It never pays to be nasty to people in this world…. especially when you want customers!

I can understand her mistaking you for someone else. Us round-eyes all look the same!

I can’t believe anyone in Canberra would act the way this manager lady did.
The world has “6-dgree of separation”, but this town has only two-dgrees (e.g. if you don’t know someone, then a person you do know will be likely to know that someone).

Let Karma do its thing. I’m sure they’ll soon realise what damage they’ve done to themselves by the dwindling sales figure.

Grundy wrote:

grundy said :

And if you want sushi in Canberra…. Try Iori, just across the road!

Can’t disagree with you there, albeit slightly pricey.

Steady Eddie wrote:

Steady Eddie said :

I wouldn’t bother with sushi or sashimi at all. Full of salmonella.

Interesting you raise that point, because a lot of sushi place in Sydney has been done by the NSW Food Authority for “Fail to display potentially hazardous food under temperature control“. Here’s a sample penalty notice.

Steady Eddie9:39 am 30 Mar 09

I wouldn’t bother with sushi or sashimi at all. Full of salmonella.

What an unpleasant experience, I guess it left you feeling pretty jangled-up for a few days too. being exposed to screaming abuse by a stranger is never nice. I guess now quite a few people are quietly marking it onto their “don’t go there” lists.

Definitely not the place to go anymore. The sushi place near Supabarn is the best for a quick lunch. Iori for a good sit down lunch or dinner, but the place near supabarn is fantastic!

When I tried to explain all this to the manager she dismissed me in a very hostile tone of voice and still refused to give me my money back

Is that to say, you had paid for your purchase and then after the abuse you wanted your money back? If so I would’ve made an effort to get the money back or sushi out of it but if you were distressed and just wanted to leave, that’s understandable

That woman has an awesome memory. It must have been you!

You’re talking about the “AND DEN???” lady on the mic right? Or someone else there?

lol

And if you want sushi in Canberra, Sizzle Bento is the last place you go. 😉

(Try Iori, just across the road!)

A Noisy Noise Annoys An Oyster9:01 am 30 Mar 09

No soup for you!

Lol, I stopped eating there shortly after I arrived in Canberra because they short changed me, I went back and told them and they would not give me my money back saying I was a liar. I $10 short by the way.
Suffice to say the $10 they kept from me that day was lost many many times over by me not ever going back.

I am surprised that she remembered you after 3 months. You should of asked her what you & the child were wearing. Also most people do not get that drunk (that they under pay someone) with a child in tow.

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