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8,600 student MyWay cards cocked up

By johnboy 5 April 2013 22

TAMS have given notice they’re in the middle of fixing a monumental cockup:

Each year the ACT Government undertakes a routine verification process of student MyWay cards to ensure only eligible students receive discounted travel.

During the last update on 31 March 2013 a total of 8600 student MyWay cards were incorrectly reverted to standard cards.

“Unfortunately there has been an error in this recent verification process which caused an incorrect adult status being applied to cards,” Director, Public Transport, James Roncon said today.

“We are currently working with the supplier of the MyWay system to revert the impacted cards back to their correct student status. It is expected that this change will be completed over the weekend and we apologise for any inconvenience caused.

“Work is also taking place with the supplier to automatically apply refunds to the impacted cards as soon as possible. It is hoped this will happen early next week.”

If people have concerns they should contact the MyWay Administration Office during business hours on 6207 7711 or by email at myway@act.gov.au

Schools and educational institutions are being informed of the issue.

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22 Responses to
8,600 student MyWay cards cocked up
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JessP 8:39 am 08 May 13

MyWay this morning advised what the problem is….
‘Oh we cant have fixed your sons card then’….
No s*** Sherlock!

Check your childrens Myway Cards, you may be in for a big surprise!

JessP 8:33 pm 07 May 13

AH, my 16yo College student son is still being charged as an adult and has been since 2 April……no refund, no nothing. Action/Myway I will be talking to you real soon. Like tomorrow.

I would suggest other parents check cards asap.

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