The best electric scooter shops & servicing in Canberra

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Ion DNA scooters

Ion DNA, one of Canberra’s most recommended electric scooter shops. Photo: Thomas Lucraft.

A little under a year ago, the ACT Government announced that e-scooters can be legally driven on shared paths and footpaths, and since then e-scooters have exploded onto the Canberra streets. You’ve seen them around town or maybe zooming around Lake Burley Griffin, being used by shoppers and commuters alike who don’t fancy a long walk between destinations – with an obvious appetite and growing enthusiasm for e-scooters, not only have vehicle retailers begun stocking them, but e-scooter shops have popped up across town.

If you’re thinking about making the switch to an e-scooter, maybe because you want to beat your Bridge to Bridge PB or you’re attracted to the positive environmental impact of electric scooters, you’ve probably got a few questions – where should I start looking for one? What brand is best? And if I need it to be repaired or serviced, who can I go to?

You’ve come to the right place – in this article, we’ll take you through some of the most important traits to look for in a great e-scooter shop and service, plus a helpful guide to some of Canberra’s best locations.

What makes a great electric scooter shop & service?

E-scooters are complex pieces of equipment that, unlike regular scooters or bikes, we shouldn’t try to repair on our own. They require trained and qualified technicians to be properly repaired, and salespeople with the proper know-how to help you choose the best e-scooter for your needs. Keep these things in mind when looking for an e-scooter shop and service:

  • Thorough knowledge of the product. As with any vehicle purchase, it’s important that you are talking to someone who knows what they are doing. From sale to service, the top electric scooter shops give you quality advice with your best interests in mind.
  • Transparent costs. When it comes time for your e-scooter to be serviced, make sure that your technician is being honest with you from the beginning about how much the repairs will cost you. No one likes to be surprised with additional fees once they’ve already made the commitment!
  • Reliable service. Reliability is informed by multiple factors, including knowledge and transparency. A good technician will also be taking into account time constraints and provide great customer service. Look for a supplier who is making your satisfaction their priority.

The best electric scooter shops & servicing in Canberra

RiotACT’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.

To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.

MadDog Scooters

MadDog Scooters

One of Canberra’s newest and coolest scooter shops dedicated to electric scootering is MadDog Scooters on the Kingston Foreshore. Their staff are passionate about all things scootering, providing sales, servicing and repairs for a wide range of scooters, including brands Inokim, Mercane and Zero. They also sell all essential accessories, like security, helmets, lights and holders. One of the biggest advantages to MadDog Scooters is that they have a range of demo models, so you can try the different types before deciding what’s going to work best for you.

MadDog Scooters is located at Kingsborough Village, a short scoot away from Kingston Foreshore, with easy access to some great scooter tracks and paths through the wetlands. Or, if you’re shopping from out of town, their online store is fast, secure and easy to use.

With a personalised and enthusiastic approach to their scooters, MadDog Scooters range from the casual e-commuter wanting something small and light for scooting to the light rail or the office, all the way up to off-road electric scooters with a range of up to 100 km between charges. MadDog Scooters also offer a free first service with purchases to ensure the scooter is set up properly. Ongoing general maintenance and repairs is also included.

As satisfied customer Curtis Lunney wrote for MadDog Scooters on Google, “Went to MadDog on the weekend – only place I know that lets you test ride the scooters, not knowing much about E-scooters these guys help me pick out the right one and let me try out a few. Highly recommend.”

Shop 7, 10 Parbery Street
Kingston ACT 2604
Ion DNA

Ion DNA

After first opening their doors in 2018, locally owned Ion DNA, was founded by former rally driver Rob Ogilvie. As president of the peak industry body for independent motor vehicle importers, the Registered Automotive Workshop Association, Rob saw an upward trend in the electric vehicle market as an opportunity.

As Australia’s first dedicated all-electric vehicle showroom, they burst onto the scene showcasing electrically powered performance cars. Fast forward five years, and this range now encompasses the full spectrum of everyday e-mobility solutions.

Conveniently located in Fyshwick, Ion DNA is an electric enthusiast’s dream. They are home to an enviable range of all-electric cars and bikes, through to skateboards and scooters.

When it comes e-scooters, this team are true experts. Ion DNA are the official stockists of multiple leading e-scooter brands such as Kaabo, Mercane, Apollo, eGlide, and more! Whether your interest lies in two wheels, three wheels, foldable, or self-balancing, their impressive range will have a make and model to suit.

Should you need some added protection while scootering, look to their comprehensive range of safety gear, presented by authorised suppliers for added peace of mind.

Ion DNA strive to provide consumers with real choice through their comprehensive range of affordable zero emission eco-friendly e-mobility devices. What’s more, they keep their customer experience front and centre of every client interaction.

The team are committed to providing exemplary service and exceptional product knowledge across the phone, web, and importantly face to face. To experience all the benefits of e-scooters for yourself, be sure to pay the team at Ion DNA a visit.

Sinch 9 shared this glowing review on Google, “Highly recommended! …. The show room has a great range of electrical vehicles from big to small. Friendly and knowledgeable staff that will go out of their way for customers which is rare these days.”

Unit 1/67 Gladstone Street
Fyshwick ACT 2609

Walksmart Canberra

Walksmart sells electric scooters, skateboards and bikes – they believe travel should be convenient, safe and affordable to combat how expensive, environmentally harmful and inconvenient other modes of transport can be. Walksmart offers free 1-hour rental of their professionally assembled e-scooters to potential buyers, as well as a one-on-one training session to learn how to ride and take care of your e-scooter properly.

As Local Guide Ross Burdon writes in their Google review, Very knowledgeable and helpful. Sales and rentals. Gave my soon and me a free one-hour trial. Just ask!”

99 Bikes

99 Bikes, first opened in 2007 and now with locations all across Australia, stocks a wide range of e-scooter brands of the highest quality, as well as offering a comprehensive list of in-store maintenance options for your purchase. You can check out their online store, or visit one of their three Canberra locations in Fyshwick, Phillip or Mitchell.

Meg Powson wrote the following review on Google for 99 Bikes shopfront at Fyshwick, Highly recommend 99 bikes at Fyshwick. Friendly and competent staff and terrific customer service. These guys take the time to explain everything and have awesome members only deals.”

If you’re in the market for more alternative transport options to cars and public transport, check out our articles on the best electric skateboard shops, the best electric bike shops, the best places to buy an electric car and the best bike shops and servicing in Canberra for some handy information.

Your experience with electric scooter shops & servicing in Canberra

Thanks to our commentators who have provided insightful feedback on the best electric scooter shops and servicing businesses in Canberra. If you believe we have got it wrong, please let us know.

Have you had experience with any of the electric scooter shops listed above? If so, share your feedback in the comments below.

Frequently Asked Questions

How do e-scooters work?
E-scooters are battery powered. When you buy an e-scooter for the first time, you will be provided a charger and can use a standard outlet, and many models even have a portable battery that you can bring with you while you ride, just in case you need to replace the battery on short notice. On average, it takes about 4-5 hours to charge a scooter from 0% to 100%.
Are e-scooters good for the environment?
Absolutely. Not only will you be reducing road traffic by switching to an electric scooter (which are now allowed on shared footpaths in the ACT), but you will be reducing fuel emissions as e-scooters are battery powered.
Are e-scooters expensive?
E-scooters are certainly an investment, but to make up for the expensive first purchase e-scooters are relatively inexpensive to maintain. In addition, given that e-scooters run on batteries, you will save enormous amounts of money on petrol.
Is it easy to ride e-scooters?
Yes. Given their low centre of gravity and weight, e-scooters are very stable. Once you've kicked off, you'll use an accelerator button and a brake to control your speed. In addition, your provider will give you a quick tutorial on how to ride an e-scooter before you buy it, to make sure that you are 100% comfortable.
How can I use public e-scooters?
In Canberra, there are two brands of e-scooters available for public use - Neuron and Beam. To use them, simply find one out in town, download their respective apps to turn the bike on, and get going! Keep in mind, public e-scooters have a minute-by-minute charge, so keep track of that when you use one.

What's Your Opinion?


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34 Responses to The best electric scooter shops & servicing in Canberra
Dr Who Dr Who 3:02 pm 12 Feb 21

I was recently searching for the right scooter and didn’t want the generic ones you can get at jbs etc. I wanted suspension and servicing. The team at MadDog
Let me try about 6 different scooters and I ended up finding one better and cheaper than what I thought I was going to get. Even got a free first service to make sure it’s all good. So much fun!

James Bolden James Bolden 6:50 pm 30 Jan 21

To be fair, I do think that these scooters could be pretty convenient for short commutes around Canberra. Had the chance to test one form MadDog. Very quick and easy to ride. I do like cycles but you can get to work a bit hot and sweaty.

Jamie Haynes Jamie Haynes 3:25 pm 16 Jan 21

My partner and I have just bought 2 scooters, I tried most of the scooters in stock and wasn’t led down the path to purchase the most expensive model. Was also able to test ride them all...what a fun and informative experience. I would highly recommend MAD DOG SCOOTERS to anyone. Thanks team!

    Mad Dog Scooters Mad Dog Scooters 3:29 pm 16 Jan 21

    Our pleasure Jamie! We will let you know when the next group ride is on!

Andrew Hassrede Nelson Andrew Hassrede Nelson 9:12 pm 15 Jan 21

I got a mercane wide wheel pro from ION DNA the other day and would very highly recommend. A very personable and knowledgeable gent runs the place and will go to any length to make a happy customer 😊

Steven Coling Steven Coling 6:35 pm 15 Jan 21

Cookies cycles at Franklin. Has done all the work on my scooter and I bought it the day after they became legal.

Elizabeth Warren Elizabeth Warren 7:47 am 15 Jan 21

Definitely Cookies Cycles in Franklin

Katrina Herbert Katrina Herbert 7:35 am 15 Jan 21

Blake Steve John for when you break them which is bound to happen

Trent Chalker Trent Chalker 6:24 pm 14 Jan 21

Jamie maybe this guy can help you out

Michael Weber Michael Weber 6:20 pm 14 Jan 21

The boys at Maddog know more about scooters than the rest of the market combined.

So much fun and cheaper than renting the dodgy orange ones

NIKE: just do it

    Mad Dog Scooters Mad Dog Scooters 8:30 pm 14 Jan 21

    Michael Weber

    Thanks for the kind words! We are here to help get you on a scooter!

Jarrod Hughes Jarrod Hughes 2:22 pm 14 Jan 21

Brendan Jones thoughts?

    Brendan Jones Brendan Jones 4:00 pm 14 Jan 21

    Jarrod Hughes too far for me these days to have one unfortunately

    Mad Dog Scooters Mad Dog Scooters 6:04 pm 15 Jan 21

    Brendan Jones

    We have scooters that can go for 100km in between charging.

Karen Hedley Karen Hedley 9:37 am 14 Jan 21

I'd love to get one for my teens but worried about it being stolen

    Mitch Bannink Mitch Bannink 12:59 pm 14 Jan 21

    Karen Hedley There are GPS trackers available for electric scooters.

Ivo DelosSantos Vekemans Ivo DelosSantos Vekemans 7:00 pm 13 Jan 21

Howard Maclean got an opinion?

    Howard Maclean Howard Maclean 7:07 pm 13 Jan 21

    Ivo DelosSantos Vekemans jb hi fi will price match anything they sell against anyone else, and they sell a perfectly solid range of affordable scooters such as the ninebot max.

    Mitch Bannink Mitch Bannink 1:03 pm 14 Jan 21

    JB HiFi rarely stocks spare parts and doesn't complete any servicing / repairs on scooters - just like a car or a bike, an electric scooters needs servicing every once in a while. I really like the fact that you can take a scooter to a person who knows a bit, and get them to help with any issues, upgrades or servicing 🙂

    Stephen Ning Stephen Ning 1:03 pm 14 Jan 21

    Ivo DelosSantos Vekemans

    Mad Dog Scooters sells high quality scooters that are very maintainable with easy to obtain parts.

    IMO they are better than any Ninebot.

Jorge Gatica Jorge Gatica 2:05 pm 13 Jan 21

No I grew up

Andrea Mya Riboust Andrea Mya Riboust 12:10 pm 13 Jan 21

😆 no I haven't bought one, I don't buy things just because it's a popular fad.

    Tristan Duggan Tristan Duggan 1:44 pm 13 Jan 21

    Andrea C’mon, get amongst it. Do it for capitalism!

    Stephen Ning Stephen Ning 1:00 pm 14 Jan 21

    Andrea Mya Riboust

    Great way to get around Canberra. Also very fun.

Tony Barker Tony Barker 11:30 am 13 Jan 21

#mad_dog_scooter

Very professional, sound knowledge of their product. They helped me buy the right scooter for me rather than selling me the most expensive one in the store.

I highly recommend Maddog scooters and would happily buy from them again!

David Pollard David Pollard 12:59 am 13 Jan 21

I got mine from Cookies Cycles in Franklin, and was very happy with the service. I know a few other who have all gone to see Cookie too - all happy. Definitely recommend.

Rodney TatStan Rodney TatStan 11:18 pm 12 Jan 21

Really hard to find pneumatic tyre scooter services in Canberra

    Mad Dog Scooters Mad Dog Scooters 2:05 pm 14 Jan 21

    Rodney TatStan

    PM us for any assistance. 😎

James Cotterell James Cotterell 11:14 pm 12 Jan 21

Number 1 on the list for a reason!!! Mad Dog Scooters 💪😎 Mitch Bannink, Stephen Ning you guys are the best! We solider on 2021💥

    Stephen Ning Stephen Ning 11:17 pm 12 Jan 21

    Charlie Crowther as well! 😁💪🏻

    James Cotterell James Cotterell 11:29 pm 12 Jan 21

    Stephen Ning sorry I forgot about Charlie I now he is part of the team down there also! 👊 Great work you are all doing there and with out the team work comes no reward.

    I truly commend you all on having faith in Inokim & we keep working together to make it better than ever into the future.😊

Adele Craven Adele Craven 10:28 pm 12 Jan 21

Look out for the new Australian Electric Vehicle Association website launching in early 2021. Covering all modes of electric vehicles in Canberra #netzeroemissionsby2045 #cutemissionsgoelectric #zeroemissionsEVenture2021

Tanya Nair Tanya Nair 10:28 pm 12 Jan 21

Anneliese Yee this will help

    Mad Dog Scooters Mad Dog Scooters 2:04 pm 14 Jan 21

    Anneliese Yee

    Anything you need help with ?

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