The best mediation and conflict resolution services in Canberra

Mel Haley, Conflict Resolution Services

Mel Haley, CEO of Conflict Resolution Service – one of Canberra’s most recommended conflict resolution and mediation services. Photo: Michelle Kroll.

If you’ve ever found yourself in the middle of a dispute – whether that’s a workplace disagreement, an issue with a neighbour over a shared fence, or a family conflict like divorce – you’ll know that it can be a stressful experience.

It’s even more challenging – and potentially costly – when both parties can’t come to a mutual decision. When this happens, engaging a professional mediator can help.

A professional mediator provides mediation services, which are sometimes also referred to as conflict resolution. It’s their job to resolve legal disputes outside of the court.

Over one or more meetings, the mediator acts as an unbiased third party, structuring the discussion and facilitating clear communication between all parties.

Mediation plays an important role in reducing the cost of conflict. In the case of divorce, for example, its early intervention approach can help reduce the financial impact that comes with separation, and help to provide long-term financial security to affected families.

But what should you look for in a professional mediator, and where can you find the best in Canberra? Read on to find out.

How a professional mediator can help you

Mediation can assist in addressing disputes across all facets of life including your family, work, home and neighbourhood.

Family conflict may include conflict within families – such as between couples, parents and children and siblings. Experienced mediators find common themes and topics are uncovered during mediation such as children’s welfare, financial issues and relationship issues.

Workplace disputes are quite common, and mediators often find that negotiating and resolving conflict is better for the individuals involved and the business overall. The advantages of mediation in a workplace dispute is that the person can maintain some sense of control over their own dispute, parties are usually more committed to the outcomes if they are involved rather than have decisions imposed on them, and services are confidential, prompt, cost-effective and accessible.

Mediators can also assist with conflict relating to your neighbourhood, like those related to invasion of privacy, noise, fences or dogs. A good mediator will find a solution and recommend the focus is placed on the problem, not the person or people involved.

What makes a great mediation and conflict resolution service?

Before engaging a mediator, do your research. Find someone who is experienced in your area of conflict and

Here’s what we recommend you seek when it comes to mediation services:

  • Experience. Conflict resolution is a unique and demanding task, but seasoned mediators have seen it all before. They know the ins and outs of the law, and can remain impartial, even if discussions get heated. Look for a mediator with years of experience.
  • Specialist knowledge. People engage mediators for a variety of reasons, from working through divorce to handling the fallout from a business partnership that has soured. Check that your chosen mediator has expertise resolving the specific conflict you face.
  • Communication skills. The best mediators have excellent communication skills. They have a knack for understanding conflicting perspectives and finding common ground.
  • Value for money. While mediators are typically less expensive than lawyers, the cost of mediation services can add up. Do your research to ensure that your chosen mediator is charging a competitive rate.
  • Qualifications and accreditation. All professional mediators should be accredited under the National Mediator Accreditation System, which ensures they have completed adequate training and education. A qualification in a relevant field, such as law, is also advantageous.
  • Rapport. Meet with your preferred mediators before deciding to engage them. It is great if you can find someone you can establish a good rapport with quickly and easily.

The top mediation and conflict resolution services in Canberra, according to you

RiotACT’s editorial team has combed through 19 years of on-site comments to compile a list of the most recommended businesses according to you.

To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.

Conflict Resolution Service

Conflict Resolution Service

Not-for-profit organisation Conflict Resolution Service (CRS) has supported the ACT region in dispute resolution for over 30 years. Its passionate team of highly trained and experienced staff deliver effective, low cost mediation services to the people of Canberra and surrounds.

CRS offers services including:

  • Family dispute resolution
  • Community mediation
  • Crisis mediation to prevent youth homelessness
  • Conflict coaching for families and individuals
  • Community education
  • Workplace consultations, training and professional development for individuals and organisations.

CRS provides conflict resolution through mediation services across all three main areas of people’s lives: family, work and community. It is also an accredited mediator body and training provider, offering training programs in mediation and conflict resolution.

CRS also won the Excellence in Implementation of Evidence Informed Practice Award at the 2019 Yogie Awards, which recognise outstanding practice in working with young people in the Canberra region.

Griffin Centre, 20 Genge Street
Canberra City ACT 2601

Legal Aid ACT

Legal Aid ACT helps Canberrans with legal issues, particularly those who are socially or economically disadvantaged. It offers lawyer-assisted family dispute resolution (mediation) for separating couples and families.

Its team can help you get the right legal advice, identify issues concerning your children and finances, reach child-focused agreements, and draft parenting plans and legally binding consent orders.

Legal Aid ACT’s office is in Civic.

Relationships Australia

Relationships Australia provides relationship support services to enhance human and family relationships across Australia, including in Canberra. These include family dispute resolution (mediation) services, which help couples and families to resolve parenting and property disputes following separation.

When you work with Relationship Australia to resolve a family dispute as a separating couple, you can expect support in reaching an agreement that is in the best interest of your children. Cooperative parenting is also encouraged.

Relationships Australia’s Canberra office is located in Deakin.

If you’re seeking more information on legal services in Canberra to help you with your issues, take a look at our article on The Best Law Firms in Canberra.

Your experience with mediation and conflict resolution services in Canberra

Thanks to our commenters who have provided insightful feedback. If you believe we have got it wrong, please let us know.
Have you had experience with any of the mediation and conflict resolution service providers listed above? If so, share your feedback in the comments below.

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One Response to The best mediation and conflict resolution services in Canberra
leah1985 leah1985 12:20 pm 30 Jun 20

I have participated in a mediation managed by SHAW Dispute Resolution in Canberra – highly recommend them too. Professional and ensured our dispute did not proceed to further means.

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