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Brindabella Airlines

By FioBla - 9 December 2013 2

There’s been a lot of grief about Brindabella Airlines among regional NSW users. For the last 3 weeks, we have had abrupt cancellations, and inappropriate rescheduling.

By inappropriate rescheduling, I mean, receiving an SMS on Saturday afternoon about a flight change from Monday morning to Monday evening. With customer service phones only working from Monday to Friday.

Cancellations are actually preferable, since the customer at least gets a refund (without cancellation fees. Thanks.).

There has been some general coverage in During the last 3 weeks, I have found most of the venting has been on the NSW regional papers though. e.g.

Just a heads up in case you have travel plans.

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Brindabella Airlines
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KB1971 6:40 am 10 Dec 13

A text the Saturday before you travel on a Monday is pretty good notice, unlike Qantas who cancel flights while you are at the airport waiting for them…….

slyfox 7:56 pm 09 Dec 13

Brindabella Airlines ‘merged’ with Aeropelican in 2011, then the Aeropelican management came down to Canberra and muscled out Jeff and Lara Boyd along with most of the original Brindabella team. Since then it seems to have become another Aeropelican shambles, starting under the leadership of Ian Vanderbeek and continuing under Paul Shutz. The family business is gone and it’s now become Aeropelican rebranded. Maintenance would never have gone unchecked for over a year under the Boyds’ management. Nor would it have been acceptable to strand passengers and fail to pay local councils.

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