Lost Dog - Kaleen Area

Thanks for the update RZA, I will be making sure I mention to friends of mine who own dogs to stay away from this company, that response is completely inadequate and innapropriate as you say. Unfortunately I doubt there is much Consumer Affairs will be able to do for you, best thing is to spread the word among as many dog owners as possible in Canberra not to use this company, word of mouth is most likely where a lot of their business comes from so the best way to make sure they improve their game if they want to business is to spread the word.

The person that let Rza go was actually the owner of the business, so I would hope that if he is running this sort of business he is trained well enough to control the animals in his care. He did not help us to look for the dog, simply going back to doing the other dogs that were waiting in line to be groomed, and then leaving the residence. (Myself and a couple of friends were in the habit of bringing our dogs together for the day so they could all be groomed at once.)

The groomer called my husband to apologise during the course of the day, and proceeded to claim that he could see no reason whatsoever for us to be upset with him, as he didnt believe it was in any way his fault.
My husband suggested that he should have measures in place to ensure that dogs in his care are not able to escape, and the groomer has asked “like what?” My husband suggested perhaps restraining the dogs if you are going to turn your back on them when the doors to the unit are open is one measure that could be taken.
The groomer has then responded with “Well I have learnt a lesson today.” Which I think is an inappropriate response, as we had not found our dog at that stage, and great – he learnt a lesson at the possible expense of our dog. Not good enough.

I have since submitted a complaint to the Consumer Affairs/Fair Trading in the hope that something will happen to ensure that no one else is ever put through what my family was put through, as next time, the next dog owner might not be so lucky as to find their dog.

RZA said :

And to hetzjagd1, yes, he is named after the Wu Tang Clan member.

kick ass!

Glad you found him, im a cat not a dog owner but when i moved back to canberra 4 years ago my little one went missing for 5 days after running away, you are lucky to have found him so quickly, good on RA posters.

You may want to give the company an opportunity to respond on here, simply by letting them know about this article, or you may not. FYI I found this on the company via google:

“Top Dog (Mobile Hydrobath) is a family owned and run mobile dog washing business servicing Canberra and it’s surrounding suburbs.”

Sounds like maybe one of their staff just isn’t trained well enough, what was their response to this occuring out of curiousity, were they as concerned as you were or did they try to bruch off the incident and duck responsibility?

Hi Again!

RZA and I just wanted to say a massive THANK YOU to the Riot ACT team for their efforts yesterday.

Not only has your site provided me with hours upon hours of entertainment over the years, but you have now helped to get my precious little boy home safe and sound. So thank you very much, you have made my entire household very happy.

RZA is now happily getting some much needed rest in our air conditioned bedroom after his big adventure yesterday, and apart from sore paws and a bit of dehydration, he is perfectly ok.

So a big thanks to the Riot ACT team and CoffinRX2 and everyone else from the bottom of our hearts. 🙂

And to hetzjagd1, yes, he is named after the Wu Tang Clan member.

This is an amazing story – yay to a happy ending.

Could I also remind all readers to ensure that your dog has an up to date microchip and just as importantly, an ID tag on their collar that has your mobile phone number on it (clear and legible). Obviously this wouldn’t have helped in this situation, but we are always finding dogs in our area that have no means of being identified. Makes it very hard to get them back where they belong. If you find a dog, take it to any vet for a micro-chip scan, and then post the dog’s description immediately on the TAMs ‘Found Dogs’ webpage. This is the first place most people should go to when they have lost or found an unidentifiable dog. If you find a dog after-hours, some vets will actually keep a dog overnight until the pound can collect them the next day, or you can take the dog home with you while you try to find the owner. You can usually (but not always) tell by their overall condition if a dog has been ‘well loved’ and their owners are the type of people to try to get them back. Or you can just take them staright to the pound yourself – if during opening hours.

Is this dog named after the member of Wu-Tang?

Glad you found him safe and sound 🙂

Aw, I love a happy ending.
Nice work Coffin, nice work RiotACT. Just occasionally it’s nice to have things like this to remind us that the world isn’t all dog poisoners, cyclist/motorist/motorcyclist haters and all-round-whingers 😉

Woot Riot ACT for the rescue.
This is a fantastic result for your family and a website such as this.

Goes to show something positive can come out of online networking.

Well Done Coffin and RZA