The Best Payroll Services in Canberra

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Ian Lindgren from PayMe (PMG)

Ian Lindgren runs one of Canberra’s top payroll services, PayMe. Photo: Region Media.

With so much government work in Canberra, it’s no surprise that contractor payroll services are an integral part of the local recruitment industry.

While many contractors depend on payroll services to get paid, not all payroll services are equal. The industry is largely unregulated, so choosing the wrong company could have negative repercussions.

The best payroll service providers have formal qualifications, are financially stable, have extensive knowledge of relevant legislation and hold proper insurance. They know how to navigate employment law, which can be complex, and can be trusted to manage payroll funds accurately and on time.

In this article, we’ll outline the qualities to consider when choosing a payroll service, and share where to find the best in Canberra. But first, we’ll provide a couple of important definitions.

What is a contractor?

In the eyes of the Australian Government and the ACT Government, a contractor:

  • runs their own business and has an ABN
  • takes their own tools of trade to work
  • work the hours they define
  • are unsupervised
  • are paid at the end of their task
  • guarantee their work by fixing errors for free.

What is an employment agency?

An employment agency is contracted to supply workers to another business. This includes recruitment companies who supply contractors to employers.

What is a payroll service?

These companies provide specialist payroll services for contractors such as salary packaging, novated car leasing and living away from home allowance.

Most employment agents don’t themselves provide these specialist payroll services. If a contractor needs them, the employment agency outsources to a payroll service.

What makes a great payroll service?

Choosing the right contractor payroll service can provide reassurance that these specialised services will be provided accurately, efficiently and on time.
It can be helpful to keep the following in mind when choosing a contractor payroll service.

  • Professional and knowledgeable. Your contractor payroll service should have an established office and have a Certified Practicing Accountant or Chartered Accountant on permanent staff. You’ll want a payroll company that can explain statutory requirements in plain language, provide advice and be clear on what it does and doesn’t do. Your contractor payroll service should have extensive knowledge of Australian employment law and understand that contractors are casual labour hire employees of employment agents.
  • Financially stable. Many payroll services regularly manage millions of dollars. You’ll want a properly structured and financially viable company. You don’t want to get stuck with a company like the now-defunct Plutus Payroll which became part of Australia’s largest-ever tax fraud.
  • Dedicated. The best contractor payroll services are dedicated to this specialised line of work. They don’t provide this as a sideline or “add-on” business.
  • Available. You’ll also want a service that’s available to answer your calls and emails promptly.
  • Provide defined paydays. Look for a payroll service that has defined pay days so there’s confidence in timing.

The best payroll services in Canberra

RiotACT’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.

To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.

PayMe

PayMe

PayMe Australia is the country’s largest contractor payroll company. As leading contractor payroll and salary packaging consultants, PayMe guarantees that contractors get paid on time every time. As well as assisting contractors with pay, PayMe supports contractors to maintain their security clearances, and provides direct access to the widest variety of salary packaging and novated leasing. PayMe’s other benefits are all delivered by its wholly owned group of companies.

The PayMe team includes qualified accountants, payroll officers and dedicated contractor care staff who focus on compliancy, so contractors and their employers understand employment law as it applies to casual labour hire employees. PayMe also sponsors security clearances for employees working with Defence, covering employees’ clearances as they move between recruitment companies.

At PayMe, everyone is important, and quality of service is key. All calls are answered within three rings.

PayMe has been operating since 2006. Its main office is in Deakin, ACT, and subsidiary offices are in Brisbane and Perth. PayMe Australia is part of the PayMe Group which owns Canberra’s only novated leasing company, Alliance Leasing, and one of Canberra’s original recruitment company’s, Effective People.

Phillip Jackson wrote on RiotACT, “I have been with PayMe as a contractor over 10 years and the team at PayMe care. They look after me so well it’s like I have all the benefits of being in a permanent role. The ability to ‘bank’ days for use between contracts, salary sacrifice, car leasing, phone and equipment and now security clearance. It’s brilliant.”

Suite 5, 18 Napier Close
Deakin ACT 2600

White Pillar

White Pillar provides easy and professional solutions tailored to business needs. The company uses innovative payroll software, devises hybrid payroll systems and helps businesses streamline practices to save time and money. Its professional, cost-effective payroll services are ideal for businesses of all sizes, including not-for-profit organisations and independent contractors. White Pillar always puts clients first and understands the significant challenges business owners face with payroll.

Achieve Corp

Achieve Corp has helped IT contractors and professional consultants manage contracting income and ATO reporting obligations since 2003. Achieve Corp assigns personal payroll managers supported by an experienced team (including a payroll administrator who looks over salary payments, and a contract administrator who assists with contract renewals and documentation). Achieve Corp is committed to paying contractors on time, every time, and offers a weekly pay option.

Payroll Canberra

Fast, reliable and affordable payroll services is what Payroll Canberra is about. The company’s small and friendly team have more than a century of experience in the ICT industry. As a local company, Payroll Canberra understands both public and private sectors and provides a service guarantee. Payroll Canberra began in 2016 and has been providing hassle-free payroll services ever since. As trusted and connected partners, the experts at Payroll Canberra operate with low fees.

Bookssorted

The dedicated team at Bookssorted has helped Australian IT contractors take control of their payroll processes for more than a decade. With a passion for accuracy and outstanding service, Bookssorted promises to meet pay deadlines on time. The company is large enough to meet client payroll needs, but small enough to provide personalised service.

On Google, Cameron Harding wrote, “Very happy with the service I received from Bookssorted. Payroll was always processed promptly, and they were very quick to respond to questions.”

If your looking for more information, you might like our article on the best salary sacrifice services or the best recruitment agencies Canberra has to offer. If you’re looking for more information on financial services in Canberra, you might like our articles on the best tax accountants and the best financial planners Canberra has to offer.

Your experience with payroll services in Canberra

Thanks to our commenters who have provided insightful feedback. If you believe we have got it wrong, please let us know.

Have you had experience with any of the payroll services listed above? If so, share your feedback in the comments below.

Frequently Asked Questions

What are the advantages of using a payroll service?
Using this type of specialty service can save you time, money and stress. It can also free you to focus on providing the services your business is dedicated to offering.
Is there any chance the payroll service may miss a deadline?
Contractor payroll services are experts at what they do. Good ones are well established and have automated systems and process in place to get the job done, and on time. Your written agreement with your payroll service should detail how they work and what their guarantees are for meeting payroll requirements.
If a payroll mistake is made, who is liable for it?
This should be covered off in your written agreement with your payroll company to make sure you’re both clear. It might be helpful to also talk to the Australian Taxation Office, and/or your company lawyer.
What does it cost to use a payroll service?
This depends on factors like the size, frequency and complexity of your payroll requirements. It’s best to talk to the service, outline what you need and ask them for a written, detailed quote so there are no surprises. This will help reassure you that you’re not being overserved.
What about confidentiality?
You’ll want to sign a confidentiality agreement with the payroll service, to provide you peace of mind. Reputable payroll services are set up to protect personal and other confidential information. Ask how they do so, however, for total reassurance.

What's Your Opinion?


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3 Responses to The Best Payroll Services in Canberra
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Adam Ray Adam Ray 3:54 pm 24 Aug 20

PayMe has made the jump from salaried work to contracting incredibly simple, they take care of everything! Banked hours make it easy for me to manage unexpected absences from work, the staff provide valuable information and are genuinely looking out for you as a contractor, and weekly pay means your budget is safe regardless of your contract payday. Highly recommend using PayMe to manage your payroll.

Mark Dart Mark Dart 1:43 pm 14 Jul 20

I really found it a scary proposition moving from full time employment to a contract role. However, I came across the PayMe website and found the information invaluable, so too the Payroll Calculator and now I am benefiting from the Australian Contractor Community. Exceptional.

Phillip Jackson Phillip Jackson 3:56 pm 26 May 20

I have been with PayMe as a contractor over 10 years and the team at PayMe care. They look after me so well it’s like I have all the benefits of being in a permanent role. The ability to “bank” days for use between contracts, salary sacrifice, car leasing, phone and equipment and now security clearance. It’s brilliant.

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