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Unable to do business with ASIC

By CanberraMum - 28 February 2014 4

Is everyone else in Canberra just as frustrated with the new ASIC management of businesses as I am?? I cannot imagine which bureaucrat decided to create the system, but it simply doesn’t work, the log-in via ASIC connect, and then the attempts to link businesses and companies simply don’t work…..You can’t call them, so I submitted a detailed e-mail explaining the problem (Simply that the business name and the company name are the same, so their system can’t cross-link them) and they sent an answer back that said check the guide, the guide that I told them didn’t work in this situation….then the e-mail said take a survey on the effectiveness of this e-mail…but the survey wasn’t open either…and I can’t respond to the e-mail as it is automated….my day is not helped by the fact I’ve been waiting 35 minutes to get through to Grapevine….and they just hung-up on me as I reached the end of the queue…

 

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4 Responses to
Unable to do business with ASIC
1
dungfungus 8:35 pm
02 Mar 14
#

Yes, it’s a real “Catch 22” to register a business name as the first thing they ask is details of your ABN so you then have to apply for and ABN on a separate page and guess what, they ask for your business or company name first.
It’s been designed by someone who has never been in business before, that is for sure.

2
curmudgery 11:56 am
03 Mar 14
#

I tried to use the web forms they provide to re-register a business name. Nope.

I think the computer bods refer to it as recursion – where one function initiates a second function which initiates the first again.

Anyway, they provided an e-mail alternative which I used and that eventually produced the desired result.

Providing a computer system doesn’t mean you’ve provided a service. My guess is that none of the staff who used to provide the service over the counter were asked how the new computer system should function.

3
Mordd 1:35 pm
04 Mar 14
#

Simple, register ABN under your own name, use that to register the business name, then amend the ABN to the new name, and done. From memory that was how I did it for a friend recently.

4
dungfungus 6:35 pm
04 Mar 14
#

Mordd said :

Simple, register ABN under your own name, use that to register the business name, then amend the ABN to the new name, and done. From memory that was how I did it for a friend recently.

Great lateral thinking.

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