Whether your hot water system stops working or you need to install a toilet, unblock a pipe or fix another plumbing problem, there’s only one person you should call and that’s a licensed plumber.
Some plumbing problems are urgent and others can wait a bit. Regardless, resist the temptation to resolve plumbing issues on your own. Not only can this be dangerous, it may lead to difficulties making an insurance claim if your work causes additional damage.
To provide you with complete assurance the job will be done right, and to legal standards, you should engage a licensed plumber. They’re trained, licensed and insured to handle any plumbing need, in homes or in other types of buildings.
In this article, we’ll outline the qualities to consider when choosing a plumber, and share where to find the best in Canberra.
What makes a great plumber?
Good plumbers have the skills and experience to handle any plumbing need. Getting plumbing installed or repaired on the “first go” can save you time and money. It also assures you that the problem is truly fixed.
It can be helpful to keep the following in mind when choosing a plumber.
- Reliable and respectful. A professional plumber should arrive on time and be ready to work. The best treat your home like its their own. This means being careful with your property and belongings, keeping disruptions to a minimum and tidying up when finished.
- Effective communication. You shouldn’t need a plumbing qualification to understand what your plumber is talking about. A great plumber will explain what the problem is and outline how it will be fixed, in language you can understand, so there are no surprises.
- Transparent pricing. Your plumber should be upfront about how much things will cost. Quotes and invoices should be detailed and transparent, with no unexpected fees or charges unless they’re discussed with you in advance and before work begins.
- Quality parts and products. While using cheaper parts can save money in the short term, they generally don’t last as long and will need to be replaced sooner rather than later. For longevity and real value-for-money, look for a plumber who uses the best parts or products.
- Registered with appropriate licences and insurances. In the ACT, all plumbers must be registered, licensed and meet eligibility requirements, such as having completed a relevant qualification. Double check that your plumber is licensed and has current public and products liability insurance to protect you if work doesn’t go to plan.
Important essentials to check before engaging a plumber
Master Plumbers ACT recommends you conduct these checks before engaging a plumber. They’re easy and only take five minutes. They’ll ensure you don’t engage a dodgy plumber.
- Check that the plumber has a registered business through the Australian Business Registration website.
- Check that the plumber is registered on the Access Canberra List of Licensed Plumbers. If you can’t find their name, they’re probably not licensed.
- Check the plumber’s website and advertising. Make sure their ABN and license number are posted and check if they have Public Liability Insurance. Also check if they hold a membership in a reputable industry association such as Master Plumbers ACT. If they don’t have a website or don’t have this information on their site, it’s likely best to move on.
- Ask the plumber you choose to bring proof of their Public Liability Insurance when they arrive on site.
The best plumbers in Canberra
RiotACT’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.
Founded in 2010 by Tom Martin, Water Tight Canberra provides plumbing, drainage and gas fitting services around the Canberra region. All work is guaranteed, and plumbers are available 24 hours a day, seven days a week. No job is too big or small and the Water Tight Canberra team has the skills, equipment and ability to get the job down asap so clients can get on with their lives.
As a national 2019 Telstra Business Award winner, Water Tight Canberra has a reputation for quality plumbing services – including repairing and replacing hot water systems – in the ACT and region.
Customers say they appreciate Water Tight Canberra’s punctuality, commitment to customer service and honest advice.
In addition to guaranteeing the quality of technicians’ work, Water Tight Canberra offers a cleanliness guarantee, and an on-time guarantee. If a team member doesn’t leave their work area in the same or better condition as when they found it, Water Tight Canberra will pay for a professional cleaning service. And if a plumber is more than 10 minutes late to a job, Water Tight Canberra will waive the service call fee.
As Maria Hart wrote on Google, “Company states they want to provide a ‘WOW’ experience for their customers and boy did they deliver! From the online booking system down to payment, this has been the best tradie experience I’ve ever had. Full transparency around price and services, excellent communication … They even wore boot covers! Very reasonably priced and professional. Thanks again team!”
ACT licensed plumber: 2017441. Member of Master Plumbers ACT.
MSJ Plumbing Group is a family owned and operated company with more than 30 years of fixing and fitting plumbing and gas in Canberra and surrounding region. All work and materials are guaranteed and MSJ Plumbing Group provides hassle-free service 24/7. Same day service is guaranteed for residential and commercial emergencies. Transparent, upfront fixed prices are provided to customers—no hidden costs.
All tradesmen working for MSJ Plumbing Group are fully licensed, qualified and certified.
The breadth of plumbing services provided by MSJ Plumbing Group include blocked drains sewer and stormwater, high pressure water jetting, hot water systems—service and replacements, burst pipes and water leaks, water drainage and piping, as well as bathroom and kitchen renovation plumbing (installation and repair).
MSJ Plumbing Group uses the latest equipment to pinpoint the blockage and recommend the best possible solution. Plumbers clear blockages on the spot to get drains working normally again. MSJ Plumbing Group assists with all kinds of drainage issues—blocked bathroom, kitchen, toilet and laundry drains, stormwater drains and blocked sewer drains.
Vanessa Vanderzwart wrote on Google, “Highly recommend! Was super happy with the fast service and affordability compared to other local businesses. Will be using again in the future!”
ACT Licensed Plumber: 2013104. Member of Master Plumbers ACT.
O’Neill & Brown Plumbing Service (ONBPS) specialises in all types of plumbing services, including fixing hot water systems, unblocking drains or sewers, and or installing new plumbing as part of renovations.
Founded in Queanbeyan more than 50 years ago, ONBPS plumbers offer a comprehensive range of general and preventative plumbing services, always aiming to minimise running costs and extend the life of waterworks for long-lasting, safe, functional plumbing. The team is qualified to deal with potentially dangerous gas leaks, and service gas connections and appliances.
ONBPS works to high standards to meet customer standards. All plumbers are employed direct by the company – ONBPS doesn’t hire contractors. ONBPS plumbers are strong on quality workmanship and use high-quality, genuine parts and products that last. All jobs are photographed to ensure work meets stringent quality requirements.
ONBPS conducts extensive employee training so plumbers are up-to-date on the latest techniques and trained to treat customer homes as their own.
Most of ONBPS’ business comes from referrals. Customers appreciate regular communication, how work is explained before it begins, and that plumbers keep work sites neat and tidy.
Carmel Jekabsons wrote on Google,“Prompt service. On time. Daniel was polite and respectful. Straight down to work and explained each step to me. It was an easy, quick fix for a blocked bath drain even though another Canberra plumber had led me to believe it was going to be a complex job. Could not have been happier with the service and would absolutely recommend.”
ACT licensed plumber: 2005108. Member of Master Plumbers ACT.
T-Corp Plumbing provides all-round plumbing services, around the clock when needed. Expert, professional services include blocked drains, locating services and drainage services for residential and commercial premises.
With blocked drains, T-Corp Plumbing handles quick fixes and in-depth problems. Plumbers assess drains and pipe systems, determining the best way to get matters flowing smoothly. They’re expert at locating plumbing problems before they become a major problem.
T-Corp Plumbing clears blocked drains, repairs drainage systems, manages stormwater drainage and sewage and installs new drainage equipment, using quality equipment. CCTV camera inspections save clients time and money—no need to excavate.
With T-Corp Pluming, no issue is too big or small. The business, operating for over 10 years, has completed over 3,000 projects and repaired over 580 leaks. Quotes are free. Emergency services are available.
On Facebook, Melanie Nivan wrote, “Very professional, always arrived on time and cleaned up after completing the job … highly recommend.”
Jet Blast Plumbing is a family owned and run business with more than 25 years of experience. Tony is quick to respond to plumbing service calls and always strives to arrive on time (if not before).
No job is too big or too small for Jet Blast Plumbing. The friendly, experienced and qualified team helps customers with blocked drains and toilets, gas fitting, leaking taps and toilets, burst pipes, hot water repairs and installation, and all emergency plumbing services. Tony takes pride in providing personal and prompt customer service and quality workmanship on all jobs.
Another advantage is that Jet Blast Plumbing offers customers a $0 call out fee (some conditions apply) and is available 24 hours a day, 7 days a week. Tony ensures Jet Blast Plumbing provides free quotes, and quickly, with no hidden surprises.
Equipped with a high-pressure water jetter and CCTV drain camera, Jet Blast Plumbing diagnoses and rectifies plumbing issues in no time. Tony is also qualified and experienced to carry out drain dig up and relocations, conduct commercial plumbing, work in new homes and granny flats, and handle plumbing needs for renovations.
As satisfied customer Vanessa Clark wrote on Google, “I submitted a query via the webpage, got a call within 5 minutes and within 15 minutes Tony was already at my place unblocking the drain. Also gave me some tips and advice on how to keep the drain clear and was a pleasure to deal with. Will definitely be calling again next time I need a plumber!”
ACT Licensed Plumber: 2018299.
6 Star Hot Water and Plumbing has credentials in spades. Robert and his team can attend to emergency tap, toilet and water leak issues within the hour. In all other cases, they will come that same day at an agreed time.
Member of Master Plumbers ACT.
Andrew Gee wrote on Google, “Had our system fail on a Saturday morning and 6 Star had it replaced by lunch. Thank you for the prompt and professional service. Would recommend.”
If you’re looking for more specialised plumbing services, check out our other articles on the best emergency plumbers, the best blocked drain plumbers, the best commercial plumbers, the best toilet repair specialists, the best hot water systems repairers and the best gas fitters in Canberra.
Your experience with plumbers in Canberra
Thanks to our commenters who have provided insightful feedback on plumbers in Canberra. If you believe we have got it wrong, please let us know.
Have you had experience with any of the plumbers listed above? If so, share your feedback in the comments below.