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Coles Liquor vs Liquorland

By AutisticRetard - 1 January 2009 54

As a young employee of a newer (3-4 year old) Coles supermarket, I am sick and tired of the abuse that I and my fellow employees get from customers who buy alcohol and go to the wrong register. I understand that we have no queues in front of our registers where those who have RSAs often have long ones, but people don’t actually read the signs above the registers. Sorry if this sounds like a rant, but it’s just a lead-up to my main question.

Do people really care about purchasing alcohol together with their shopping? How much worse is it to buy alcohol on a separate transaction in a separate store?

Woolworths customers don’t seem to mind, the store nearby has many awards from making $1m+ profits per week.

Do you think there should be more differentiation between registers that can/can’t serve alcohol?

Thank you for reading.

What’s Your opinion?


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54 Responses to
Coles Liquor vs Liquorland
dvaey 3:00 pm 01 Jan 09

Ive noticed one issue that no-one has raised here.. Trading hours. Sure, I can go to the bottle-shop down the road or the IGA that closes at 8pm, however I am a shift worker, and often dont get off work until 10pm. This leaves me 1 hour between my work finishing and the governments mandated cut-off time of 11pm for liquor stores. Unfortunately, the only places available to grab a cold one after a long hot days work, are a few select coles stores, which offer the ability to purchase alcohol as long as the store is open and the law allows. When was the last time you saw a Liquorland or Dan Murphys, or an IGA open until 11pm? Heck, open past 9pm even?

For morons who cant read the signs about which checkouts to use, I have no explanation, but as for why we need such a retail outlet, the market has cornered itself into this position, where a handful of bottleshops actually are open until legal closing time. This is especially prevelant during early week, when some bottle-shops often shut early (several in woden close at 6pm).

Im not the sorta person who goes and buys alcohol with the weekly shopping, its not that big a part of my life, but sometimes after a hard day of work its nice to grab a 6-pack on the way home, and coles (with the liquor aisle, not liquorland) is often the only place even remotely open when I finish work.

fabforty 2:17 pm 01 Jan 09

Pommy bastard said :

My perspective is a little different to the above. Despite a reasonable price differential I never ever buy my wines from Coles, Wollies or their affiliated grog shops.

The choices there are bland, mainstream, and there is absolutely no chance of good recommendations or advice.

Sure it may be convenient, but how many good local bottle shops have these bland corporate monstrosities put out of business?

How many good small wine makers will never get exposure as the do not produce in sufficient bulk for the giants?

Remember Porters Wine shed at Belco markets, it was everything a wine shop should be. Good advice, hot tips, good recommendation for wine with meals, all the advice you could wish for in fact.

Not there any more is it?

Porters has closed ??!!! I am really sorry about that. They were always nice people and knew their wines. I had a feeling they were doomed as soon as First Choice appeared.

shiny flu 2:07 pm 01 Jan 09

Australia has very strict rules about the sale of alcohol in comparison to the US and many EU countries. Also worth noting is that generally speaking, on a whole people are stupid.

Much in the same way you can only purchase pharmacy-only medicine from a pharmacy/chemist, these people that you speak of are not capable of applying that knowledge to the buying of alcohol.

Do I care that you have to put up with it? No. Even if you have your dream job there’s obligatory crap that everyone has to deal with.

Do I care that people aren’t able to purchase food and alcohol at the same time? No. Although I appreciate the vain efforts of Australian regulation at reducing alcohol abuse, it’s still illegal to sell alcohol in a normal un-licensed supermarket- hence the Liqourlandesque concept. Why would anyone care about profits when one works in the low galleys of a faceless corporation? Seriously, it’s not a rhetorical question… why?

Steady Eddie 2:01 pm 01 Jan 09

Kick this little bitch off RiotACT now, JB!

tylersmayhem 1:35 pm 01 Jan 09

Why do checkout people need that silly RSA bit of paper? A bureaucratic process with no tangible benefit…

Does this mean all their staff have done their responsible service of alcohol (RSA) or is the RSA not necessary for selling alcohol retail and Coles is trying it on?

You’ll find that Coles have this system set up so they have the flexibility to have under-age employees man the non-alcohol and those over 18 run the alcohol checkouts. It is against the law for people under-age to serve or sell alcohol.

On the topic of RSA, I’ll think you find that the “sale” of bottled alcohol, is the same as dispensing it from a bar or club. The employees must be trained in RSA to ensure they do not sell alcohol to people not of age, or who are intoxicated. The fact it’s a supermarket instead of a bar is irrelevant.

Pseudo Nym 1:00 pm 01 Jan 09

Welcome to the world of retail.

Honestly, grow up and accept the fact that (unfortunately) as a checkout operator in a supermarket you are automatically responsible for everything that has gone wrong in each customers day so far. People wont read, will assume the rules make exceptions for them and are otherwise there simply to cause them discomfort.

Coles could use some form of signposting that is both more visible and at eye-level, but even if they did, people wouldn’t pay attention.

heinous 12:08 pm 01 Jan 09

I noticed at http://www.liquorland.com.au/shop_online2.htm that you can simultaneously buy groceries and alcohol online at the same time with the same payment at http://www.coles.com.au

Kerces 11:50 am 01 Jan 09

IGAs have been selling alcohol and groceries in the same store for as long as I can remember and they never ask you to go to specific checkouts to buy it. Does this mean all their staff have done their responsible service of alcohol (RSA) or is the RSA not necessary for selling alcohol retail and Coles is trying it on? I was under the impression you only needed the RSA to work in a bar.

calbelsam 11:25 am 01 Jan 09

I agree the name is insulting and degrading to people who suffer from the disabilities alluded to here. I suggest it be changed or the user removed.

Pommy bastard 11:16 am 01 Jan 09

My perspective is a little different to the above. Despite a reasonable price differential I never ever buy my wines from Coles, Wollies or their affiliated grog shops.

The choices there are bland, mainstream, and there is absolutely no chance of good recommendations or advice.

Sure it may be convenient, but how many good local bottle shops have these bland corporate monstrosities put out of business?

How many good small wine makers will never get exposure as the do not produce in sufficient bulk for the giants?

Remember Porters Wine shed at Belco markets, it was everything a wine shop should be. Good advice, hot tips, good recommendation for wine with meals, all the advice you could wish for in fact.

Not there any more is it?

astrojax 10:42 am 01 Jan 09

entirely agree with poptop and swami; or get a divorce from your parents if that’s the name they’ve given you.

i always understood ‘rsa’ to mean ‘republic of south africa’ – what does it mean here and if you’re asking non-coles employees, why use jargon we’re not going to understand? and next, get a life – complain to your management if you don’t think their ‘system’ is working. and coles suck anyway – shop at an iga to support local canberra businesses. and coles employ 3 year olds to man the check out, from this post, so that’s child labour, innit?

did you have a point?

swamiOFswank 10:29 am 01 Jan 09

I’ll second that, poptop. The nickname is offensive, nasty, inaccurate, ignorant and should be deregistered.

As for what happens at the checkout, I couldn’t care less about your ‘suffering’ AR because evidently your attitude towards others stinks anyway – which is no doubt why you’re working behind a checkout in Coles.

ant 8:28 am 01 Jan 09

In NSW, the grog is always in a separate shop and it’s bloody annoying! I’d love to be able to buy everything in one transaction, especially with fees attached to each plastic transaction.

Why do checkout people need that silly RSA bit of paper? A bureaucratic process with no tangible benefit.

People in teh wrong line, happens with things other than grog too. Like the “cash only” lines, and the express lines with a limit of articles, but some dirtbag will always try it on. At Coles in Qbn the other week teh checkout operator firmly evicted such a slimeball from teh line before they got to the counter, and the slimeball tried arguing with her! She got plenty of support from the other customers in the line.

poptop 8:14 am 01 Jan 09

Going to another shop or queue is just another thing to do, so my preference is to be able to do it all at once. That said I do read the signs and don’t harrass checkout staff.

In passing, can I mention how unpleasant and unnecessary I find your RiotACT registration name?

vg 8:06 am 01 Jan 09

Somebody tell me this post is a wind up

“Do people really care about purchasing alcohol together with their shopping?”

I think the correct question is ‘do people really care’. The answer is no. Dry your eyes princess

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