In a tight and competitive rental market like Canberra’s, investing in property can be a great financial move.
But the reality is that managing an investment property is hard work. There are time-consuming tasks like advertising the property for rent, screening potential tenants and dealing with maintenance issues; as well as diplomatically challenging jobs like negotiating rent increases and late rent payments – this is where a property manager is here to help.
If you’d prefer to spend your time and energy elsewhere, engaging a property manager is the right decision for you. A skilled and committed property manager can mean the difference between an investment that effortlessly grows in value, or a stressful money pit.
So, where can you find the best property managers in Canberra, and what qualities should you consider before signing on the dotted line?
What makes a great property manager?
When it comes to choosing a property management company, investors often opt for the same agency that sold them the property. While this can be a convenient option, it may also be worth looking more broadly.
Here are some things to keep in mind when choosing a property manager:
- Proactive communication. It’s your property manager’s job to facilitate clear communication between all parties. To minimise future headaches and maximise occupancy, look for a property manager who honest and transparent, and provides regular updates to both investors and tenants.
- Experience. While there are many overlaps between selling properties and managing them, the best property management companies understand the nuances of the property management industry. They know the market and their industry, and should be able to advise you on all aspects of property management. Don’t be afraid to ask how many years of property management experience an agency has, or how many properties it manages.
- Responsiveness. The best property managers respond to emails and return phone calls quickly. They arrange repairs and maintenance work without delay, stay on top of when leases are due to expire, and complete tasks on time without being reminded.
- Professionalism. Look for a professional-looking agency with staff that present as organised and friendly. Use your first impressions from the reception area as a guide to the overall professionalism of the agency.
- Local or national. Whether to go with a local or national property manager will depend on your investment plans. It is a good idea to stay local if you only plan to invest locally. However, if you would like to expand your investments to other states, consider a property manager that has national coverage.
The best property managers in Canberra
RiotACT’s editorial team has combed through 19 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and maintain a minimum average of 4/5 stars on both Google and Facebook reviews.
If you’re looking for an award-winning team to manage your investment property, look no further than McIntyre Property. It has won the Property Management Team of the Year Award at the Real Estate Institute of the ACT Awards for Excellence for the last two consecutive years (2018 and 2019).
McIntyre Property’s skilled property management team is led by Jasmine Henjak. Friendly and approachable, Jasmine has over 15 years of experience in the property management industry and a focus on building long-term client relationships.
Property investor J. Neal had this to say about their experience with Jasmine and McIntyre Property in a website testimonial: “Ms Henjak has been my contact for approximately two years and has provided exemplary customer service during this time. Ms Hejak has given prompt and accurate advice regarding tenancy issues and has responded quickly to any problems relating to the maintenance of the property…..I have been very happy with the professional, courteous and timely service provided.”
Independent Property Management is an award-winning business that focuses on holistic property management. Its team understands what your property is worth and who your target market should be, while ensuring the upkeep and value of your asset is maintained.
With a focus on honesty and transparency, Independent’s property management team is always looking for ways to take the stress out of owning an investment property. They take pride in their people, have a passion for property and use cutting edge technology to underpin their service in adding value and creating wealth.
Ensuring your property is in safe hands, Independent’s award-winning team has won accolades including Property Manager of the Year Award at the Real Estate Institute of Australia Awards for Excellence (2011, 2016, 2017 and 2018), as well as multiple awards for administration support, leasing and leadership from the Institute and Leading Property Managers of Australia.
Google Reviews five star ratings include Claire Kim’s: “She is a best person who I’ve ever met for rental property management. She has very strong responsibility for her work and clearly communicate with her customers landlords and tenants. I’ve felt that she is very professional. I will definitely work with her again if I have properties for lease.”
And Nick Martin appreciated the service as a tenant, leaving this comment with his five star Google review.
“We hadn’t rented for about 20 years and had some pretty awful memories from the past. Fortunately, our property manager has renewed our faith! She has been exceptional! A great communicator, responding quickly and efficiently to all requests. She always remains positive and it seems as though nothing is too much trouble. She is also understanding and flexible when things don’t go exactly to plan. She has really made us feel like she is serving our interests as well as the owners, which is a very different experience to what we have had previously.”
Whether you’re a seasoned property investor or looking to rent out a home or apartment for the first time, you can trust Agent Team to handle every aspect of your property management with professionalism and enthusiasm.
Operating out of Kippax Fair, Agent Team is a thriving independent property management agency led by Steve Lowe, a former builder turned award-winning real estate agent. When you work with Steve and his team, you can expect positive outcomes, a focus on building strong client relationships, and access to time-saving technology that takes the hassle out of owning an investment property and resolving tenant issues.
Investor Sione shared his experience with Team Agent as a Facebook review: “I currently have a property under Team Agent and managed by Loren. She is professional and has a lot of experience as a property manager… I’m telling you now people, [if] you need a real estate that you can trust, honest and supportive in finding your dream home or manage your property then I recommend Loren Blundell from Team Agent. You will not be disappointed.”
McGrath Belconnen/Gungahlin says it’s the best property management business on the planet. As the most engaged agency in Gungahlin, it operates the largest property investment management portfolio with $700M in assets under management.
Its team is structured to maximise efficiency and ensure the delivery of six-star services to clients and tenants. It has specialised service areas catered to by industry leading professionals supported by amazing administration and agile technology.
McGrath Belconnen/Gungahlin clients love the convenience of its online client portal. Available 24/7, clients and tenants can access important information, statements and documents.
Under the watchful eye of Jessica Lawless, McGrath Gungahlin is one of the most awarded and high-performing property management businesses in the McGrath network of 95 offices.
A long-term partner of the business, Jess is a multi-time recipient of the network’s coveted Property Manager of the Year award. In the last seven years Jess has guided the team towards the following accolades:
2011 Most Outstanding Property Manager
2012 Fastest Growing Sales Office
2013 Most Outstanding Senior Property Manager
2014 Office of the Year
2016 Most Outstanding Leasing Consultant
2016 Most Outstanding Senior Property Manager
2017 Most Outstanding Senior Property Manager
2018 McGrath Network Record – Most properties leased in a month…Ever
2018 Most Outstanding Leasing Consultant
If you’re looking for more information on entering Canberra’s property market, you might find our article on Canberra’s best real estate agents helpful. Our article on the best financial planners in Canberra may also give you some useful information on who can help you plan your investments.
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Your experience with property managers in Canberra
Thanks to our commenters who have provided insightful feedback, if you believe we have got it wrong, please let us know.
Have you had experience with any of the property managers listed above? If so, share your feedback in the comments below.