I have a novated lease vehicle which has a Caltex Star Card for fuel purchases. I always fill up at the Caltex station in Kippax as it’s very close to my house and very convenient. On Fri the 9th I filled up with 95 octane fuel at about 8:00 in the morning. 10 minutes later the car lost power and the check engine light came on and stayed on. The car ran like a dog so I took it to dealer as it’s still under warranty, they found the cause to be dirty fuel. The same dealer serviced it two months ago and replaced the fuel filter at that time. $400 later the car runs OK. I called Caltex to complain as I still have all the receipts for fuel purchases. They said they would investigate the issue and if they found fault they would reimburse all costs. I don’t like my chances that they will admit liability even though I have receipts for the fuel (always at the same site) and the mechanics report.
My question is, has anyone else experienced dirty fuel from Caltex in Kippax, particularly around the morning of the 9th?
Has anyone else complained about dirty fuel and had a response?
As a result I am thinking of cancelling my Caltex card and switching to Shell.
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