If you’ve ever needed legal help resolving a dispute with a supplier, service providers or customer, you’ll understand how valuable a quality consumer law expert can be.
Consumer law is a specialised area covering many areas relating to safeguarding buyers of goods and services, and the public, against unfair market practices. This includes protecting you with refunds and repayments, lay-by schemes, unfair contract terms, product recalls and other unfair business practices.
A consumer law expert can help you sort matters as efficiently as possible, in line with Australian Consumer Law.
In this article, we’ll outline the qualities to consider when choosing a consumer law expert, and share where to find the best in Canberra.
What makes a great consumer law expert?
Choosing the right consumer law lawyer can help fast-track your consumer issue and take the stress out of what can already be an emotionally draining and time-consuming experience.
It can be helpful to keep the following in mind when choosing a consumer law expert.
- Specialisation and experience. Not all lawyers specialise in Australian Consumer Law. You’ll want a lawyer by your side who does, and who can demonstrate experience in this complex area.
- Expert problem solvers. A quality consumer lawyer will aim to solve your problem, including through dispute resolution alternatives, before heading to Court, which can be expensive and time consuming.
- Clear communicator. You’ll want a lawyer who can explain your rights and obligations in plain language, especially because consumer law is complex. This will position you to make clear, informed decisions.
- Proactive with advice. An experienced consumer lawyer will advise you on avoiding spending good money for the wrong reason, such as vengeance. They’ll outline your situation in realistic terms so you can see the big picture.
- Fees and services. You’ll want to understand your consumer lawyer’s fees and services before you sign on the dotted line to engage them. Not all consumer lawyers charge the same fee for the same service. You may want to shop around to avoid any surprises with legal bills.
The best consumer lawyers in Canberra
RiotACT’s editorial team has combed through 20 years of on-site comments to compile a list of the most recommended businesses according to you.
To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.
Baker Deane & Nutt is a full-service law firm providing expert advice, including with consumer law. The team of experienced lawyers is accessible, responsive and innovative. The firm has invested in technology, systems and training so clients receive fast, effective legal services.
Ben Day wrote on Google, “Absolutely hands down the best lawyers in the business. Compassion, empathy and understanding. Professionals to the highest degree. I will never use anyone but Baker Dean & Nutt again.”
Snedden Hall & Gallop, the oldest independent law firm in Canberra, delivers responsive legal advice and practical solutions for individuals and organisation, including in the specialised area of consumer law. Expert and experience lawyers act as risk managers and problem solvers for clients, with personal attention, compassion and respect every step of the way.
Clients save time, money and paper through Snedden Hall & Gallop’s client portal and the firm is transparent and clear about legal costs, providing (where possible) upfront quotes and detailed scopes of work.
Snedden Hall & Gallop’s services range from corporate and commercial, including commercial disputes, through to private client services, such as wills and estate planning, conveyancing and personal injury claims.
Alayna Sixsmith wrote on Google, “We have been using Snedden, Hall & Gallop Lawyers for some years now, they have looked after us with our Wills and Commercial/business needs. They have been nothing but professional, friendly, helpful and looked after our best interests… Given the experience we have had over the years dealing with different lawyers for different matters i would happily recommend (and have recommended them) to anybody and everybody.”
Consumer law is one of the many areas of expertise at Bradley Allen Love (BAL) Lawyers, for both individuals and organisations. Other specialist areas include business, real estate, government, environmental, employment, and commercial litigation.
At the heart of BAL Lawyers is the belief that clients must always come first, with the legal team valuing integrity, honesty and hard work. The team is qualified, dynamic, experienced and dedicated to keeping up-to-date with changes to Australia’s legal system, so lawyers can help all clients achieve the best possible outcome.
BAL Lawyers thinks differently. Lawyers, support staff and management work together on innovative solutions and the highest standards of performance for clients. With six legal teams in place, clients receive efficient service at competitive rates.
On Google, Nuaa Peerlink wrote, “Excellent advice, timely, detailed and flexible. BAL has helped us with commercial leases, governance systems and general advice. Highly satisfied. Reasonably priced.”
Meyer Vandenberg is Canberra’s largest independent law firm. Expert and experienced lawyers are dedicated to going above and beyond in providing legal guidance, doing whatever it takes to deliver breakthrough results to every client. The firm provides an extensive range of services for individuals, businesses, government and not-for-profit organisations.
On Google, Greg Balding wrote, “They were very helpful especially in these days of Covid-19. Did what I done efficiently and were very helpful and friendly.”
If you’re looking for more information on commercial litigation in Canberra, you might like our articles on the best law firms in Canberra, the best business lawyers and the best commercial lawyers Canberra has to offer.
Your experience with consumer lawyers in Canberra
Thanks to our commenters who have provided insightful feedback. If you believe we have got it wrong, please let us know.
Have you had experience with any of the consumer lawyers listed above? If so, share your feedback in the comments below.