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MyWay changes incoming

By Barcham - 10 May 2013 20

Dutch approves

TAMS have announced some much needed changes to the operations of MyWay after an external review pointed out that things could probably be done a bit better.

Changes include more places to pay for the cards and making it simpler for concession travelers to pay correct fares.

Apparently this will also be cheaper for the government, so win/win?

“TAMS will introduce 10 additional reload agents across Canberra to improve access to MyWay facilities for bus patrons,” said Paul Peters, Executive Director, Roads and Public Transport. “This means there will be 28 reload agents as well as the Canberra Connect Shopfronts and website which can handle MyWay transactions.

“Reload providers sell new and replacement MyWay cards (standard and student) and allow bus patrons to top up all MyWay smartcards.

“We will also introduce a revised concession entitlement process later this year to allow the reload agents to process all student and pensioner concessions. These concessions have previously needed to be arranged at a MyWay centre in Civic or Belconnen or from a Canberra Connect shopfront.

“Due to these changes, the two MyWay centres at Civic and Belconnen will be closed from 28 June 2013. Of the 10 new agents three will be located in the city area, with the remaining at Gungahlin, Wanniassa, Hawker, Reid CIT, Kingston, Calwell and Chisholm. A replacement agent will also open at the Tuggeranong Hyperdome after the recent closure of a previous agent facility.

“These changes will bring efficiencies saving the ACT Government about $500,000 per year. The increase in agent facilities will improve access to the MyWay cards with agents being open extended hours up to seven days per week.”

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MyWay changes incoming
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ML-585 1:53 pm 13 May 13

damien haas said :

Its an improvement to close the manned office at Belconnen? There are no locations in the Belconnen Westfield on their info page where i can hand my card over for a recharge. Have they even approached the two newsagents or the Tatts kiosk?

Not sure what info page you’re looking at. This one http://www.transport.act.gov.au/catch_a_bus/myway/myway_recharge_agents clearly shows two newsagencies at Westfield Belconnen, not to mention the Canberra Connect shopfront.

The other aspect of closing the MyWay centres, is that they are responsible for route and timetable information (when they are open at least). A tweet from @TAMSmediaroom stated that, after the closures, bus information will be available “online (via ACTION website and Google Transit), Canberra Connect Shopfronts and recharge agents”.

Strange how Alistair Coe has gone missing over this issue.

Jethro 3:42 pm 12 May 13

Bells said :

and the reason for closing the belconnen shop is what?

Yeah, what’s that about? Close a shop at a major interchange and open new ones at smaller local centres – too bad for anyone who travels primarily from a Belconnen suburb that isnt Hawker to the Belconnen interchange.

Surely the best places for shop fronts would be the town centre interchanges.

Eirlys 9:12 am 12 May 13

I really don’t get the problem with tagging off. It’s become second nature to me when catching a bus. I don’t see it as a big deal (except when the machine is broken, but then they can tag you off manually if they so choose..)

But I don’t understand shutting the Myway shopfronts, seems stupid to me.

TP 3000 12:38 am 12 May 13

54-11 said :

Or, as suggested, surely you have enough data by now and you can just dispense with the aggravating tag-off process. Either way, it is a big fail for the buses.

But travel patterns change, take for example this time last year. More people would of tagged off along Gundaroo Road in Crace. But now people don’t, others have changed jobs or moved or are now unemployed. So less/more people take the Xpresso’s, maybe that Xpresso from Charnwood to Centrelink is no longer an option as they have all grown up & moved to Gungahlin.

The Transport Planners have to work this out & it’s hell of a lot easier with the MyWay data. With other cities using this data & then enter a proposed route & ticket data into a system & it spits out the projected patronage. Some of these routes in other cities were a big thing & many thought they couldn’t work, like cross city travel in off peak without passing through the City. These routes have flourished.

Since it is basically the same system, Perth have a wonderful website with lots of helpful information at http://www.transperth.wa.gov.au/TicketsandFares/SmartRider.aspx & a brochure with lots more information at http://www.transperth.wa.gov.au/Default.aspx?tabid=362&id=86

screaming banshee 9:46 am 11 May 13

Imagine the money they could save if they never introduced myway and just made buses free…..seriously

54-11 11:08 pm 10 May 13

magiccar9 said :

Darkfalz said :

How about not penalising people for forgetting to tag off?

Also, how about not penalising people for not tagging off when the freaking machine is broken or unresponsive. The drivers don’t care, they just grunt and tell you to hurry off the bus.

Agreed. The drivers don’t give a stuff, and it takes a long time to sort out when things go wrong through no fault of ours. Been waiting nearly a month for non-ACTION to credit me with some tag-off fails.

ACTION, get your act together!

Or, as suggested, surely you have enough data by now and you can just dispense with the aggravating tag-off process. Either way, it is a big fail for the buses.

JC 7:46 pm 10 May 13

gospeedygo said :

I see they still haven’t done anything about the ~5 day wait for topping up online.

“The easiest way to manage MyWay cards continues to be online.”

Yup.

That is not Transport for Canberra’s fault so not much they can do about it. Also not I didn’t say Action, because Action doesn’t run MyWay. The problem lies within the Australian banking system, where money will leave your account then make it’s way slowly to the payee, all the while the banks are making money off your money.

You could also use Autoload where you “instruct” the card to deduct a given amount when your card goes under a set limit. What happens is when you get to the limit the card tops up, then hits the bank latter that day. This way the time to get the money from you to Action is not an issue, unlike doing a manual top-up using BPAY.

JC 7:41 pm 10 May 13

damien haas said :

“The ACT Government has undertaken a review of MyWay operations to improve options for the public to purchase and manage their cards.”

Its an improvement to close the manned office at Belconnen? There are no locations in the Belconnen Westfield on their info page where i can hand my card over for a recharge. Have they even approached the two newsagents or the Tatts kiosk?

This is not an improvement, it is a reduction in service.

The news agent next to Dan Murphy’s does MyMay cards, though do agree closing the shop and the one in Civic is hardly an improvement.

I also notice that Kippax, a major group centre still doesn’t have an agent.

damien haas 5:23 pm 10 May 13

Bells said :

and the reason for closing the belconnen shop is what?

To improve your purchasing options. Its an improvement. This is compulsory wording for all govco announcements.

damien haas 5:21 pm 10 May 13

“The ACT Government has undertaken a review of MyWay operations to improve options for the public to purchase and manage their cards.”

Its an improvement to close the manned office at Belconnen? There are no locations in the Belconnen Westfield on their info page where i can hand my card over for a recharge. Have they even approached the two newsagents or the Tatts kiosk?

This is not an improvement, it is a reduction in service.

puggy 4:08 pm 10 May 13

gospeedygo said :

I see they still haven’t done anything about the ~5 day wait for topping up online.

BPAY via net banking onto your card. I’ve never had to wait 5 days and I get a 5% fare discount as well.

gospeedygo 4:03 pm 10 May 13

I see they still haven’t done anything about the ~5 day wait for topping up online.

“The easiest way to manage MyWay cards continues to be online.”

Yup.

Bells 3:08 pm 10 May 13

and the reason for closing the belconnen shop is what?

magiccar9 2:11 pm 10 May 13

ML-585 said :

What do you expect the driver to do if the machine is broken or unresponsive

Perhaps he/she could be a decent human being and tell me what you just did, instead of being so single minded as most drivers are.

ML-585 1:58 pm 10 May 13

magiccar9 said :

Also, how about not penalising people for not tagging off when the freaking machine is broken or unresponsive. The drivers don’t care, they just grunt and tell you to hurry off the bus.

What do you expect the driver to do if the machine is broken or unresponsive?

If the system is fully non-operational, the default fare can be reversed. Refer here: https://www.canberraconnect.act.gov.au/app/answers/detail/a_id/1235/related/1

Henry82 1:46 pm 10 May 13

puggy said :

It’s a little annoying, but they need the data. Data is king! Maybe they should give one or two “grace” tap-offs per month or something.

I’m surprised they can’t just infer where the tap-offs have been based on previous purchases and/or the actual bus route.

magiccar9 1:03 pm 10 May 13

Darkfalz said :

How about not penalising people for forgetting to tag off?

Also, how about not penalising people for not tagging off when the freaking machine is broken or unresponsive. The drivers don’t care, they just grunt and tell you to hurry off the bus.

James-T-Kirk 12:53 pm 10 May 13

Ahhh – Myway – I loved it so much, especially the convoluted registration process that I registered my Dog. She is a happy bouncy Golden retriever.

Fortunately, she lets other family members use it when they need it.

puggy 12:41 pm 10 May 13

Darkfalz said :

How about not penalising people for forgetting to tag off?

It’s a little annoying, but they need the data. Data is king! Maybe they should give one or two “grace” tap-offs per month or something.

Darkfalz 12:32 pm 10 May 13

How about not penalising people for forgetting to tag off?

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